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County 9-1-1 Communications
County 9-1-1 Communications

Dispatcher of the Year 2021

Amanda Baum

Amanda Baum Portrait

Amanda joined County Communications in April 2016 as a Dispatcher I. She obtained her Fire community certification and was promoted to Dispatcher II in May 2018. Additionally, Amanda participates in the in-house Dispatch Academy as a Law and Fire instructor.

Amanda is a reliable member of our dispatch team and in her role as a Communications Training Officer. She treats her co-workers with great kindness and compassion and has been described as a “positive light during a rather tumultuous time.” Baum is often seen on the dispatch floor with a smile and an eagerness to grow. She volunteers for side projects regularly and brings a sunny disposition to every situation. 

While working with our user agencies and the citizens of Santa Clara County, she has demonstrated profound professionalism. In addition, Baum is a prime example of the characteristics, positivity, dedication, and perseverance that we should all strive for in our realm of public safety. Most recently, she was recognized by the department for assisting a citizen in need. While on her way to work, she witnessed a downed motorcyclist who was not conscious nor breathing and immediately provided CPR.

Cyerra Hargraves

Cyerra Hargraves Portrait

Cyerra Hargraves joined the County Communications team in February 2017 as a Dispatcher I. She successfully obtained certification in the Medical community and was promoted to Dispatch II in January 2019. Hargraves continues to be a valued member of the communications team and the community she serves. 

Cyerra is the epitome of a team player, willing to share her knowledge with co-workers. During COVID-19-related staffing shortages, she signed up for additional shifts without hesitation. She strives to do her very best in every assigned position. Hargraves has an impeccable attendance record and arrives on time for every shift. Throughout the year, Hargraves meets the need of challenges, assisting with upgrade training for dispatchers in the medical community. Cyerra demonstrates professionalism and consistently provides the best customer service during every interaction.