Employee Excellence Award 2022

Theresa Sciortino

Senior Communications Dispatcher

In October of 2012, Theresa joined the 9-1-1 Communications Team as a Dispatcher II and
advanced to Dispatcher III in July of 2016. Theresa promoted to Senior Dispatcher in September of 2020 and has become a valuable member of the Supervisory Team.

Theresa can often be found walking through the Control Room, supervising, and actively engaging staff members. She is very knowledgeable and makes herself available to answer questions, review policy and procedure as needed, and supports the department’s staff in any way she can. Theresa is more than willing to jump in and assist with answering phones, working reliefs, and any additional tasks that need to be completed. With the ongoing pandemic, she has been flexible and willing to work extra shifts to help support Dispatch Operations.

As a former trainer, Theresa is aware of how much support and guidance our trainees need and she is always available to coach and mentor them throughout her shift. Theresa always has a smile on her face and approaches every situation with a positive attitude and maintains her composure even when dealing with the most stressful situations. When dealing with irate callers, Theresa compassionately and empathetically obtains all necessary information for the responders. She is no different when handling issues from our user agencies. Theresa utilizes good judgement, exhibits good decision-making skills, and does not shy away from difficult conversations. In doing so, she maintains the department’s goals of providing each citizen with the quality of service they expect when dialing 9-1-1.

Recognizing Theresa as 2022’s Employee Excellence Award recipient is a fitting tribute for her dedication and contributions to public service.